FAQ

Common Questions

FAQ

Quick answers for sizing, order support, shipping, returns, and payment questions.

Sizing

Use the Size Guide and product measurements before ordering. If you are between sizes, contact us with your height, weight, and preferred fit.

Shipping

Standard shipping is free over $80 USD. Tracking is sent by email after processing and carrier handoff.

Returns

Contact us before sending anything back. Eligible returns are handled within the published 30-day policy window.

Order support

  • Order status: email us with your order number and checkout email.
  • Address changes: contact us as soon as possible before the parcel ships.
  • Damaged or incorrect item: email photos and your order number within 7 days of delivery.

Helpful links

Store Information

Store: NorseKin

Company: BLUE GLAZED TRADING LIMITED

Registered address: RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON HONG KONG

Customer support: service@norsekin.com

Business hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)

Response time: Within 24 hours on business days

Cart

loading