Returns & Exchanges

Returns & Exchanges

Returns

NorseKin keeps returns clear and traceable. Contact support first so we can confirm eligibility and provide the right return instructions.

30-day window

Eligible unworn items may be returned or exchanged within 30 days of delivery.

Start by email

Contact service@norsekin.com before sending anything back.

Refund timing

Refund processing may take 7-14 business days after we receive and inspect your returned item.

How it works

  1. Email us with your order number, checkout email, and the item you want to return or exchange.
  2. We confirm eligibility and send the correct return instructions.
  3. After the item is received in eligible condition, refunds are processed to the original payment method.

Important return notes

  • Shipping costs are non-refundable.
  • The parcel address on a package is not the return address.
  • Items must be unworn, unwashed, and in eligible condition.

Related support

Store Information

Store: NorseKin

Company: BLUE GLAZED TRADING LIMITED

Registered address: RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON HONG KONG

Customer support: service@norsekin.com

Business hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)

Response time: Within 24 hours on business days

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